Sync Issues

Transport logging is a helpful Outlook feature which can assist you when troubleshooting delivery or sync issues between Outlook and the Exchange Server cluster.

However, if you're using multiple devices on your mailbox you can sometimes experience sync issues.

But not everyone wants to know each and every time there's been a minor issue, so here's how to enable or disable Transport Logging.

 

Outlook 2013

TO ENABLE TRANSPORT LOGGING (helpful for debugging and troubleshooting)

  • On the File tab, click Options
  • In the Outlook Options dialog box, click Advanced
  • In the Other section, tick the Enable troubleshooting logging check box, then click OK
  • Exit and restart Outlook

TO DISABLE TRANSPORT LOGGING (stop receiving the sync error logs)

  • On the File tab, click Options
  • In the Outlook Options dialog box, click Advanced
  • In the Other section, untick the Enable troubleshooting logging check box, then click OK
  • Exit and restart Outlook

Outlook 2010

TO ENABLE TRANSPORT LOGGING (helpful for debugging and troubleshooting)

  • On the Tools menu, click Options
  • Click the Other tab
  • Click the Advanced Options button
  • Click to tick the Enable mail logging (troubleshooting) check box
  • Click OK to save the setting, and then return to the main Options screen
  • Click OK
  • Quit and restart Outlook

 

TO DISABLE TRANSPORT LOGGING (stop receiving the sync error logs)

  • On the Tools menu, click Options
  • Click the Other tab
  • Click the Advanced Options button
  • Click to untick the Enable mail logging (troubleshooting) check box
  • Click OK to save the setting, and then return to the main Options screen
  • Click OK
  • Quit and restart Outlook

 

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